Shipping & Pickup Policy

Effective Date: September 11, 2026

Thank you for shopping with TLuxxe Nails. This Shipping & Pickup Policy applies to retail products purchased through tluxxenails.com.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Processing time refers to the time needed to prepare, package, and fulfill your order and does not include carrier transit time.

Orders are not processed or shipped on major holidays. Processing times may be extended during product launches, sales, holidays, high-volume periods, or other circumstances outside our reasonable control.

You will receive an order confirmation after your purchase is successfully placed.

Shipping

Shipping is available to eligible addresses within the United States.

Shipping rates, when applicable, will be displayed during checkout before your order is submitted.

Once your order has been processed and shipped, you may receive tracking information using the email address or contact information provided at checkout.

Delivery times shown by the shipping carrier are estimates and are not guaranteed by TLuxxe Nails.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

before submitting your order.

If you notice an error after placing your order, contact TLuxxe Nails as soon as possible.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been transferred to the shipping carrier.

Incorrect or Incomplete Addresses

TLuxxe Nails is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If a package is returned to TLuxxe Nails because of an incorrect address, incomplete address, or unsuccessful delivery, the customer may be responsible for additional shipping costs before the order is resent.

Original shipping costs may not be refundable.

Tracking Information

When tracking is available, customers are responsible for monitoring their shipment after receiving the tracking information.

Tracking updates are controlled by the shipping carrier and may occasionally be delayed.

Once a package has been transferred to the carrier, TLuxxe Nails does not control carrier transit times or tracking updates.

Shipping Delays

TLuxxe Nails is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Holiday shipping volume

  • Transportation disruptions

  • Incorrect delivery information

  • Natural disasters

  • Government or postal disruptions

We will provide available shipping or tracking information when reasonably possible.

Lost or Stolen Packages

If tracking shows that your package is still in transit but appears significantly delayed, please contact the shipping carrier using your tracking information.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members.

  3. Check with nearby neighbors when appropriate.

  4. Verify the shipping address on your order.

  5. Contact the shipping carrier regarding the delivery.

TLuxxe Nails is not responsible for packages that are lost or stolen after tracking confirms delivery to the address provided by the customer, except where otherwise required by law.

We will reasonably assist with available order and tracking information.

Damaged Packages

Please inspect your order as soon as it is received.

If your order arrives damaged, leaking, broken, or defective, contact TLuxxe Nails within 48 hours of delivery.

Please include:

  • Your name

  • Order number

  • Description of the issue

  • Clear photos of the damaged product

  • Photos of the shipping package when applicable

Damaged or defective products will be handled according to our Return & Refund Policy.

Local Pickup

TLuxxe Nails may offer local pickup for eligible orders.

If local pickup is available, customers may select the pickup option during checkout.

Pickup orders must be placed and paid for in advance through tluxxenails.com unless otherwise approved by TLuxxe Nails.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup Location

The pickup location and applicable instructions will be provided after your order is ready.

For privacy, safety, and scheduling purposes, customers should follow the pickup instructions provided with their order confirmation or ready-for-pickup notification.

Pickup availability may be limited to designated days or times.

Pickup Timeframe

Customers should pick up their order within 7 days after receiving notification that the order is ready.

If you are unable to pick up your order within this timeframe, please contact TLuxxe Nails.

Orders that remain unclaimed beyond the pickup period may require additional arrangements.

Failure to pick up an order does not automatically qualify the order for a refund.

Because many TLuxxe Nails products are personal-care items, all return and refund requests remain subject to the TLuxxe Nails Return & Refund Policy.

Picking Up During a Nail Appointment

Clients who have a scheduled nail appointment may request to pick up an eligible product order during their appointment.

Whenever possible, the order should be placed in advance so that it can be prepared before your appointment.

Product pickup does not change or extend your scheduled nail appointment time.

Pickup Identification

For order security, TLuxxe Nails may request:

  • The purchaser's name

  • Order number

  • Order confirmation

  • Identification when reasonably necessary

If another person will be picking up your order, please notify TLuxxe Nails in advance when possible.

Missed Pickup Appointments

If a specific pickup time has been arranged and you are unable to make it, please contact TLuxxe Nails to arrange another pickup opportunity.

Repeated missed pickup arrangements may result in pickup availability being limited for future orders.

Changing From Pickup to Shipping

If you originally selected local pickup but later need your order shipped, contact TLuxxe Nails.

If shipping is available, you will be responsible for any applicable shipping charges before the order is mailed.

Shipping will begin only after the additional shipping cost has been paid.

Changing From Shipping to Pickup

If you selected shipping but would prefer local pickup, contact TLuxxe Nails as soon as possible.

We cannot guarantee that the shipping method can be changed after an order has entered processing or fulfillment.

Once an order has been shipped, it cannot be converted to local pickup.

Order Cancellations

If you need to cancel an order, contact TLuxxe Nails as soon as possible.

Orders may only be canceled before they have entered processing, fulfillment, or shipment.

Once an order has been processed or prepared for fulfillment, cancellation may not be available.

Any approved cancellation or refund will be handled according to our Return & Refund Policy.

Product Availability

All orders are subject to product availability.

If an item becomes unavailable after your order has been placed, TLuxxe Nails may contact you regarding:

  • A replacement

  • Store credit

  • Partial refund

  • Full refund for the unavailable item

Contact Us

For questions regarding shipping, tracking, or local pickup, please contact TLuxxe Nails using the contact information available on our website.

TLuxxe Nails
Website: tluxxenails.com
Michigan, United States

By placing an order through tluxxenails.com, you acknowledge and agree to this Shipping & Pickup Policy.