Return & Refund Policy

Effective Date: September 11, 2026

Thank you for shopping with TLuxxe Nails.

We want customers to feel confident purchasing our hand, body, nail, foot-care, and other personal-care products through tluxxenails.com.

Because many of our products are personal-care and cosmetic items, certain restrictions apply to returns and exchanges for health, hygiene, and safety reasons.

Product Returns

We accept eligible returns of unused, unopened, and unaltered products when a return request is submitted within 7 days of delivery.

To be eligible for a return:

  • The product must be unused

  • The product must be unopened

  • Any protective seals must remain intact

  • The product must be in its original packaging

  • Proof of purchase must be provided

Products that do not meet these requirements may not be accepted for return.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of products that have been:

  • Opened

  • Used

  • Tested or sampled

  • Damaged after delivery

  • Altered or modified

  • Removed from sealed packaging when applicable

This includes opened or used personal-care products such as:

  • Sugar scrubs

  • Hand creams

  • Foot creams

  • Body-care products

  • Cuticle oils

  • Nail-care products

  • Pedicure products

We also do not accept returns on:

  • Gift cards

  • Final-sale products

  • Clearance products identified as final sale

  • Promotional or complimentary products

  • Customized or personalized products, when applicable

How to Request a Return

To request a return, please contact TLuxxe Nails through the contact information listed on tluxxenails.com within 7 days of receiving your order.

Please include:

  • Your name

  • Order number

  • Item you wish to return

  • Reason for the return

Do not send a product back without first contacting us.

Unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to an error by TLuxxe Nails or a damaged or incorrect product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error by TLuxxe Nails.

We recommend using a trackable shipping method when returning a product.

TLuxxe Nails is not responsible for return packages that are lost in transit.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Original shipping charges may not be refundable.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund after it has been issued.

Damaged or Defective Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, leaking, broken, or otherwise unusable, contact TLuxxe Nails within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged product

  • Photos of the packaging when applicable

After reviewing the issue, we may offer an appropriate resolution, which may include:

  • Replacement

  • Store credit

  • Partial refund

  • Full refund

The appropriate resolution will depend on the circumstances.

Incorrect Items

If you receive the wrong product, please contact us within 48 hours of delivery.

We may request photographs to verify the error.

If TLuxxe Nails shipped the incorrect item, we will determine an appropriate replacement, return, or refund solution at no additional product cost to you.

Missing Items

If an item is missing from your package, contact us within 48 hours of delivery.

Please include your order number and information regarding the missing item.

We will review the order and fulfillment records before determining the appropriate resolution.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be subject to the carrier's policies and procedures.

If tracking indicates that a package was delivered but you cannot locate it, please:

  1. Check the delivery area around your property.

  2. Check with household members or neighbors.

  3. Verify the shipping address provided with your order.

  4. Contact the shipping carrier when appropriate.

TLuxxe Nails is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided by the customer, except where applicable law requires otherwise.

We will reasonably assist customers with available shipment information when possible.

Incorrect Shipping Addresses

Customers are responsible for entering an accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

If an order is returned to TLuxxe Nails because of an incomplete or incorrect address provided by the customer, the customer may be responsible for additional shipping charges before the order is resent.

Order Cancellations

If you need to cancel a product order, contact us as soon as possible.

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return policy.

Allergic Reactions and Product Sensitivities

Customers are responsible for reviewing available product ingredients before use.

We recommend discontinuing use immediately if irritation, redness, swelling, burning, itching, or another unexpected reaction occurs.

TLuxxe Nails cannot guarantee that a product will be suitable for every individual's skin or body.

A sensitivity, personal preference, dislike of scent, or reaction to an ingredient does not automatically qualify a used or opened product for a refund.

If you have known allergies or highly sensitive skin, consult a healthcare professional when appropriate before using a new cosmetic or personal-care product.

Appointment and Service Refunds

This Return & Refund Policy primarily applies to retail products purchased through tluxxenails.com.

Nail appointments, deposits, memberships, cancellations, late arrivals, no-shows, and completed services are governed by the booking and cancellation policies presented through TLuxxe Nails and Fresha.

Unless otherwise stated in the applicable booking policy, retail product return rules do not apply to appointment deposits or completed nail services.

Sale and Promotional Items

Products marked final sale cannot be returned or refunded unless they arrive damaged or are incorrect.

Complimentary products and promotional gifts have no cash value and are not eligible for refunds.

Refund Abuse and Fraud

TLuxxe Nails reserves the right to refuse a refund or return when there is reasonable evidence of:

  • Fraud

  • Return abuse

  • Product tampering

  • False claims

  • Repeated misuse of the return process

Any decision will be made consistent with applicable law.

Changes to This Policy

TLuxxe Nails may update this Return & Refund Policy periodically.

The most current version will be available on tluxxenails.com with the updated effective date.

Contact Us

For return, refund, damaged-order, or product concerns, please contact TLuxxe Nails using the contact information provided on our website.

TLuxxe Nails
Website: tluxxenails.com
Michigan, United States